THIS SERVICE IS FOR STRESS MANAGEMENT AND PERFORMANCE ENHANCEMENT PURPOSES ONLY. YOU MUST BE EIGHTEEN YEARS OF AGE OR OLDER OR HAVE PARENTAL/GUARDIAN CONSENT TO USE THE PREMIUM AREAS OF THIS SERVICE. ALL PURCHASES USING CREDIT CARDS, DEBIT CARDS, PAYPAL ACCOUNT, OR OTHER PAYMENT MECHANISM SHALL ONLY BE MADE BY THE CARD OR ACCOUNT HOLDER. WE WANT YOU TO ENJOY AND BENEFIT FROM YOUR SESSION, AND OUR COACHES MAKE EVERY EFFORT TO PROVIDE YOU WITH HELPFUL CONSULTATION. HOWEVER, THIS INFORMATION SHOULD NOT BE USED IN PLACE OF ANY RECOMMENDATIONS BY MEDICAL, LEGAL, OR FINANCIAL PROFESSIONALS OR OTHER PROFESSIONAL COUNSELORS. IT IS YOUR RESPONSIBILITY TO EVALUATE ANY INFORMATION, OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH OUR SITES.
Information We Collect.
There are several ways we may obtain information about you, including through information you provide to us directly; and information that we automatically collect. This includes data that identifies you personally whether directly (e.g., your name) or indirectly (e.g., information about your online use).
- Information You Provide
Mindurance collects personal information from you when you choose to share it with us. This may include when you create an online account with us, talk to a coach, enter contests, participate in surveys, subscribe to a service, take quizzes, post to message boards, participate in a chat room, request information from us, or otherwise contact us. : your name, username, email address, telephone number, current and previous mailing addresses, credit or debit card or PayPal account information, payment address, other financial account number, social security number or tax identification number, driver's license number or other government issued identification number (or a copy of your driver's license or other government issued identification card), date of birth, time of birth, birth location, login, PIN, password, account preferences, time zone and information about your interests in and use of various services.
- Information Automatically Collected
Please note, we may automatically collect certain non-personal information from you, including, but not limited to, your Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, unique device identifier of any of your computer(s) or device(s) that are used to access the Sites, and the domain name from which you accessed the Sites. We also may collect information about your use of the Sites, including the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing or using the Sites, the number of times you return to the Sites, other click-stream or site usage data, emails that you open, forward or click-through to our Sites, and other sites that you may visit.
- Combination of Information
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Sites, as well as information collected from other online sources or from third party sources (including social networks that you use to connect with Mindurance) to help us tailor our communications to you and to improve our Sites.
- Information Provided to Social Networking Sites.
- Information in Your Inquiries and Posts.
We also collect any information you send to us or other users through any of our Platforms, including information about you in correspondence, mail, and chats conducted through a Platform, and responses to our customer satisfaction surveys or customer service communications. We also collect information from content you post in online reviews, comments, forums, or blogs on our Platforms.
How We Use the Information.
We will have a lawful basis for processing your data if:
- We need to process your information in order to provide you with the products or service you have requested or to enter into a contract;
- You have consented to such processing;
- We have a legitimate interest for processing your data – e.g., for fraud prevention; network and information systems security; data analytics; enhancing, modifying or improving our services; identifying usage trends; determining the effectiveness of promotional campaigns; and personalization of the service using data to make it easier and faster for you to place orders; and/or
- We are required to do this by law (for example, where it is necessary to retain it in connection with potential litigation).
- Mindurance may use the information we collect from and about you for any of the following purposes:
- To provide you with the services that you have requested. For example, if you sign up for a newsletter we will send you a newsletter, or if you have entered a contest and win, we will send you an email notification that you have won.
- To respond to your inquiries, fulfill orders, and contact and communicate with you when necessary;
- To develop new products or services and to conduct analysis to enhance current products and services;
- To review the usage and operations of our Sites and improve the design and content of our Sites;
- To personalize your experience on the Sites and provide you with customized content, targeted offers, and advertising on the Sites or via email;
- To contact you with information, newsletters, and promotional or other marketing materials offering products or services from Mindurance or on behalf of our partners, affiliates, or subsidiaries that we think you may be interested in;
- To use your data in an aggregated non-specific format for analytical and demographic purposes (this processing may involve profiling – for example to create audiences based on demographic or location based information for marketing and customization purposes);
- To address problems with the Sites or our business;
- To manage our telecommunications networks;
- To protect the security or integrity of the Sites and our business;
- As otherwise described to you at the point of data collection; and
- To use and disclose your credit/debit card or payment account information only to process payments and prevent fraud
Additionally, if you use the Sites to connect with third party services you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.
How We Share Your Information.
- Sharing of Information by You
The Sites offer many ways to find, enjoy, and share content. Your activity in connection with the Sites may include filling out surveys, reviewing and rating products or services, inquiring about or using our services, participation in online communities, "liking" or "sharing" our content to your social media accounts or pages or otherwise interacting with the Sites. Any information you may disclose on our Sites, in blogs, on message boards, in chat rooms, or on other public areas on the Sites or other third-party websites, applications, or services that the Sites may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.
- Sharing of Information by Us
(a) if it is for the purpose(s) for which you provided the information;
(b) with your consent;
(c) as may be required by law or as we think necessary to protect Mindurance, to protect others from injury, or on matters related to public safety, as permitted by law, or otherwise as required by law (e.g., in response to a court order or subpoena, in response to a law enforcement agency request, when we believe that someone is causing (or about to cause) injury to or interference with the rights or property of another, or when we believe that someone has violated our Terms and Conditions;
(d) with other persons or companies with whom we contract to carry out business, professional or technical support functions for us (e.g., service providers - see below); and/or
(e) with our affiliated companies, subsidiaries, or divisions.
Mindurance may also share aggregate or anonymous non-personal information with third parties, including affiliated companies and non-affiliated companies, for their marketing or analytics uses.
We may share with the general public via our Platforms, or re-publish on a third-party website, any information that you post as a user of one of our Platforms, such as information in a listing, online review, comment, forum, or blog posting on any of our Platforms. This may include information that identifies you (by username or otherwise).
- Sharing with Service Providers
- Our Coaches / Your Privacy
Your Rights and Choices.
If you elect to engage in any communication session on the Coach Platform, it is up to you to decide what, if any, information to provide during such session. Depending on your request, it may not be possible for us or Coaches to fully provide all requested services to you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
We respect your privacy rights and provide you with reasonable access and rights to the personal data that you may have provided through your use of the Sites. If you wish to make changes to your account information, you can do so by accessing the My Account section of your member account or by sending an e-mail with your requests to email@example.com. We will make every effort to respond to your request within 30 days. To protect your privacy and security, we may take reasonable steps to help verify your identity before granting access or fulfilling your requests.
Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
In certain circumstances, you also have the right to object to the processing of your personal information by us. You may decline to share certain personal data with us, in which case we may not be able to provide to you some of the features and functionality of the Sites or certain of our services. In circumstances where you have provided your consent, you also have the right to withdraw your consent.
If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact firstname.lastname@example.org
- Opt Out Preferences
You can view or change your preferences to receive subscriptions (e.g., monthly plan, newsletters), promotional communications, and alerts at any time by accessing your member account, or by contacting us at email@example.com. You also may choose to stop receiving such communications delivered by e-mail by following the unsubscribe instructions included in the emails.
- Tracking Options and Mindurance Do Not Track Disclosures
Certain parts of our Sites require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Sites or take full advantage of all of our offerings. Please refer to your Web browser's or operating system's website or "Help" section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While Mindurance attempts to honor the DNT instructions received from a user’s browser, Mindurance cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. Mindurance will continue to monitor developments around DNT browser technology.
For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu.
Retention of Your Data
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to address outstanding account balances, comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Secure Your Information
Mindurance is committed to handling your customer information with high standards of information security. We maintain physical, electronic and procedural safeguards that comply with federal regulations and generally accepted standards to guard your nonpublic personal information, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
HOWEVER, PLEASE NOTE WE CANNOT FULLY ELIMINATE THESE RISKS AS, DESPITE OUR BEST INTENTIONS, NO TECHNOLOGY IS COMPLETELY SECURE. OUR PLATFORMS ARE OPERATED ON SOFTWARE, HARDWARE, AND NETWORKS, ANY COMPONENT OF WHICH MAY, FROM TIME TO TIME, EXPERIENCE BREACHES OF SECURITY OR OTHER ISSUES BEYOND OUR CONTROL.
We display personal testimonials of customers on our Sites in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Third Party Content, Links, and Plug-ins
The Sites may offer you the ability to interact with social plugins from social media sites and other widgets and interactive mini-programs that run on our Sites. These features may collect your IP address, which page you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites. In addition, we may receive certain information about you from a third party social network if you choose to link to us or use certain social media features, based on your registration and privacy settings on those third party services.
Send to a Friend
If you choose to use our referral function to tell a friend about our Sites, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Sites. Mindurance stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at admin@mindurance,org to request that we remove this information from our database.
Protecting children's privacy is important to us. Our Sites are intended for use by individuals over the age of 18 or have parental/guardian permission. Mindurance does not knowingly collect or store personal information from anyone under the age of 18 without such permission. If you have concerns about our Sites or the services offered on our Sites, or if you believe that your child under 18 has gained access to our Sites without previous parental/guardian permission, you may contact us at email@example.com.
Mindurance reserves the right to immediately terminate any member account and delete his or her information if it believes the member is under the age of 18 and did not receive parental/guardian permission to use the services.