What is Mindurance Now?
Why does Mindurance Now exist?
What can Mindurance Now help me improve?
Stress Management concerns include:
-identifying life demands
-increasing coping resources
-effective time management
Performance Enhancement concerns include:
-enhancing cohesion and culture
REMEMBER: Mindurance Now is not psychological counseling. Psychological counseling involves the assessment, diagnosis, and treatment of psychological disorders. Mindurance Now offers mental coaching for stress management and performance enhancement.
Is Mindurance Now right for me?
Can Mindurance Now substitute for traditional face-to-face counseling?
Is Mindurance Now an effective resource?
Who will be helping me?
Who are these coaches/providers?
Certified Mental Performance Consultants (CMPC)
Licensed Professional Counselors (LPC)
Clinical Social Workers (LCSW)
Licensed Marriage and Family Therapists (LMFT)
Licensed Psychologists (PhD, PsyD)
How are the coaches/providers verified?
In addition to checking credentials, each potential provider needs to complete an interview and a mock phone session. The result of this rigorous process is that only the most qualified and vetted coaches are accepted to the platform.
We also show the full licensing/credentialing information for each provider to make it easy for you to do your own due diligence on your counselor.
Can I stay anonymous?
Can a minor sign up for Mindurance Now?
I'm a parent of a teen interested in Mindurance Now, how do I grant them consent?
I'm a parent of a teen interested in Mindurance Now, can I talk to my teen's coach and access information about their progress?
How do I choose my coach?
Once I sign up for coaching, will I always have the same coach?
How can I change coaches?
Can I see a coach that is located in a different state?
How much does Mindurance Now cost?
How do I pay for my phone sessions?
What forms of payment does Mindurance Now accept?
How secure is the payment system?
Can I be reimbursed by my insurance?
Please note that Mindurance Now offers very affordable pricing options which are typically comparable with the co-pays of most insurance plans.
What is the refund policy?
Mindurance Now acts as a conduit to arrange professional services, and those services are paid to the coaches through their Coach Agreement with Mindurance Now. Customer service reviews refunds on a case-by-case basis in conjunction with the therapists. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request. If a refund is not granted, usually we are able to make accommodations some other way, such as a credit for future service.
If there is something you believe we could do differently to improve your Mindurance experience, please let us know by contacting us at firstname.lastname@example.org.
Are there any long-term contracts?
What is your cancellation policy?
How will I meet with my coach?
How do the phone sessions work?
How is my privacy protected?
You don't need to identify yourself (see more about staying anonymous here).
Everything you tell your coach is protected by strict federal and state laws.
We don't cooperate or work with any insurance companies or employers, so nothing needs to be shared, reported or filed with them.
Our servers are hosted in an "A Grade" facility, ensuring the best-in-class security and protection.
Our browsing encryption system (SSL) follows modern best practices, providing world class online security and encryption.
Our databases are encrypted and scrambled so they essentially become useless in the very unlikely event that they are being stolen or inappropriately used.
If you wish for any of your information or records to be released to a third party, please let your coach know. Your coach will send you an authorization form that you will need to fill and sign before your information can be released.
How do I get started?
Where do I sign up?
Where can I receive support?
Where can I make changes to my account, membership, email address, payment, subscription?
I signed up, when is my first session?
Do I schedule with a provider or call on-demand?
What documentation do I need?
What happens on a first call?
How long can I use Mindurance Now?
What if there is an emergency?